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Ask and contact

Have a question? We鈥檙e here to support you. The Library offers you several ways to get in touch with a Librarian virtually through our online service or in person.

How to get in touch

help desk

Come see us

All library locations.

chat

Chat service / Text

Check out the chat / text schedule. For quick queries, you can reach us virtually!

email

Email your question

Send your question to [email protected]. We usually respond within 24 hours.

Support

Call for help!

Speak to a library staff member at 613-562-5213 during opening hours

Chat and text schedule

Fall 2025 schedule

September 2, 2025 鈥 December 5, 2025

Monday - Thursday: 10:00 a.m. to 10:00 p.m.
Friday: 10:00 a.m. to 5:00 p.m.
Saturday and Sunday: 12:00 a.m. to 6:00 p.m.
 

The Chat will be closed on the following days:

Monday, October 13, 2025
December 23, 2025 鈥 January 4, 2026

Ask a Librarian is a collaborative virtual reference service that offers real-time research assistance from librarians and library staff from participating Ontario universities including the University of Ottawa. You can find the  for Ask a Librarian.

  • Your phone number is always kept confidential.

Frequently asked questions

Consult our FAQ for answers to frequent questions about the libraries, our services and our resources.

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