The Organisation
The Catherine Street Community Service Hub, located at 370 Catherine Street, is a safe resting space where residents can access City and community social supports in one location. The Hub offers services by a team of Employment and Social Services and community partner agency staff. The ID Project at the Catherine Street Hub will assist community members in accessing necessary documentation. Documents that may be needed include birth certificates, health cards, permanent resident cards, and Ontario photo ID cards. Without official documentation, individuals cannot access many community services and programs.
Type of Project
Client Assistance and Intake
The Project
The ID Project is designed to address the challenge of helping marginalized communities obtain IDs so they may be able to participate in services around the city. Two to three students from PBSC and one BLG lawyer supervisor will meet at the Catherine Street Community Services Hub for shifts that will be determined based on schedules. The project runs from October until March, with a break in December to accommodate student exams. The students and lawyer supervisor will check-in 15 minutes prior to the beginning of their shift and have an opportunity to meet each other and set up the space to receive clients. The lawyer will be paired with the PBSC students to assist in interviewing clients and filling out the relevant documentation. The City of Ottawa will provide a designated, private space for the students and lawyer to complete intake with the clients.
PBSC students will greet and speak to the clients to inform them of the program, how it works, and whom they can speak with to obtain the documents they require. When clients ask to speak with a lawyer to fill out the appropriate documentation, PBSC students make the introductions, sit in on the consultation with the lawyer, and help fill out the applicable forms.
Volunteer lawyers then confirm eligibility requirements with the client and begin filling out either the 鈥淥ntario Photo Card - Address Requirement for the Homeless or Marginally Housed Applicants鈥 for photo identification, or the 鈥淎gency Assistance Form and Registration for Ontario Health Insurance Coverage鈥 for health coverage. Once the forms have been completed, PBSC students are responsible for making copies of the completed documents and providing them to clients for submitting with payment to 3rd party provider. In situations where clients require further support, PBSC Student Lawyers can liaise with a Catherine Street Community Service Hub Case Worker to assist client in requesting 3rd party payment from their Case Worker to accompany ID application.
All students must be available for the following clinic dates:
Date | Time |
October 3, 2025 | 9:00 - 12:00 |
October 17, 2025 | 9:00 - 12:00 |
November 7, 2025 | 9:00 - 12:00 |
November 21, 2025 | 9:00 - 12:00 |
January 9, 2026 | 9:00 - 12:00 |
January 23, 2026 | 9:00 - 12:00 |
February 13, 2026 | 9:00 - 12:00 |
February 27, 2026 | 9:00 - 12:00 |
March 20, 2026 | 9:00 - 12:00 |
In addition to working at the clinic, students will spend time between shifts on assigned tasks such as creating and updating public legal education content in the form of pamphlets or infographics, online or physically tangible, meant for internal use, which can later be decided by the City of Ottawa to be disseminated to the public.
More specifically, the pamphlets or infographics include the following information:
- Step by Step process to obtaining IDs
- Associated costs (different for newcomers)
- Guide on obtaining Indigenous ID cards
- A checklist
- Order to obtain if no ID exists
Number of Students
3 students
Who can apply?
All students
Language of the Project
English. Bilingualism is an asset.
Prerequisites and Assets
The following expectations are required:
- Ability to work well independently and as a team
- Good written and communications skills
- Punctual and good time management skills
- Interest in human rights and immigration
This project is conducted in-person- 370 Catherine Street.